01
Zero tolerance
H7 Chat prohibits Child Sexual Abuse and Exploitation, Child Sexual Abuse Material, and any attempt to exploit, endanger, groom, coerce, or harm children.
H7 Chat child safety standards
Zero tolerance for child sexual abuse and exploitation.
H7 Chat is a mobile messaging service with friends, groups, private chats, media sharing, translation, and calls. These standards explain how we prohibit Child Sexual Abuse and Exploitation (CSAE), Child Sexual Abuse Material (CSAM), grooming, exploitation, and behavior that endangers minors.
Standards
Our standards against CSAE and CSAM
These standards apply to all users, all messages, profile content, group content, media, private chats, reports, feedback, and other use of H7 Chat services.
02
Prohibited conduct
Users may not solicit, distribute, store, promote, or normalize CSAM, grooming, sexualized content involving minors, sextortion, trafficking, or abusive contact with minors.
03
Safer communication
H7 Chat provides reporting, blocking, content safety handling, group reporting, and account restriction tools to reduce harmful behavior and support user safety.
In-App Reporting
How users can report child safety concerns
H7 Chat includes reporting paths in chat and settings surfaces. Reports help us review safety issues involving users, groups, and messages.
Reportable objects
Users can report:
- Individual users from chat settings.
- Group chats from group settings.
- Messages sent by other users from the message action menu.
- Additional evidence through the feedback channel when needed.
Report reasons
The current app supports safety reasons such as harassment or abuse, sexual or vulgar content, violence or threats, hate or discrimination, scam or fraud, spam advertising, illegal content, and other concerns.
If someone is in immediate danger, contact local emergency services or law enforcement immediately in addition to reporting the issue in H7 Chat.
Review and Enforcement
How H7 Chat handles child safety reports
When a report or safety signal indicates potential CSAE, CSAM, grooming, exploitation, or danger to a minor, we may review related information and take action according to severity and legal requirements.
A
Review
We may review reported users, group chats, messages, media, profile information, report descriptions, timestamps, and safety records needed to assess the report.
B
Action
Depending on the case, we may remove content, restrict features, block delivery, disable accounts, preserve evidence, or permanently ban accounts.
C
Legal reporting
When we identify confirmed CSAM or CSAE content, we will report it to NCMEC or relevant regional and national authorities as required by applicable law.
Minors and Guardians
Use by minors should be guided by guardians.
H7 Chat is mainly intended for users with full capacity for civil conduct. Minors under 18 should use the service only with parent or guardian consent and guidance.
Guardian guidance
Guardians should help minors use online communication tools safely, avoid privacy leakage, avoid harmful content, and report suspicious or abusive contact immediately.
Protective action
If we discover that we collected personal information from a minor without guardian consent, or that a minor may be at risk, we will take necessary protective measures according to the situation and applicable law.
Child safety contact
For child safety concerns, CSAE or CSAM reports, guardian requests, or law enforcement inquiries related to H7 Chat, contact us by email.